Agawam Water Department
PWS ID#1005000

Consumer Confidence Report

The Agawam Water Department is responsible for distributing drinking water for the Town of Agawam.  The Agawam Water Department purchases our drinking water from the Springfield Water and Sewer Commission.

Water/Sewer Bills

A complaint regarding water usage generates a check of the meter reading, a review of the customer’s property for plumbing leaks, removal of meter and testing for accuracy. Abatements are not granted unless test results indicate a problem with the meter. Meters are allowed to have a 2% accuracy range by Mass General Law. We generally find that meters read low with age and record less water than actually passes through them.

Water Service Renewals and Meter Valve Replacements

The customer is responsible for the cost of the replacement of the valve at the meter and the replacement of his water service from the main to the house. Service line replacement is rare and usually only occurs where old galvanized iron pipes were originally used, aggressive soil conditions, or electrochemical corrosion.  Property owners are responsible for the replacement and repair of their service line after shut off at the property line known as the "curb stop".

The Agawam Water Department offers a renewal service for these lines and the cost is at $28.00/ft (current as of September 1, 2014 and subject to change) for 3/4-inch service lines, please call 413-821-0600 for more information.

Water Rate Information

The Agawam Water Department currently bills for water use semiannually.  Each bill includes a $35.00 service charge. (Rates are current as of October 1, 2014 and are subject to change)

Use Type 0-4,000 CF Additional Use in Excess of 4000 CF
 $1.90/HCF  $2.38/HCF
Irrigation  $2.38/HCF  $2.38/HCF
 $2.38/HCF  $2.38/HCF
Industrial  $2.38/HCF  $2.38/HCF
 Note: CF = Cubic Feet, HCF= Hundred Cubic Feet  
 1 Cubic Foot = 7.48 Gallons  



Additional Links

Agawam Water Department
Public Works Municipal Annex
1000 Suffield Street
Agawam MA 01001

Office Hours:
8:30 AM - 4:30 PM
Monday - Friday (Except Holidays)

(413) 821-0600 

Report an emergency after hours:
Agawam Police Department (413) 786-4767

(413) 821-0631